Privacy Policy
LAST UPDATED: October 9th, 2025
1. INTRODUCTIONThis Privacy Policy (“Policy”) covers any personal information OnCall Patrol, LLC obtains when you use our websites (Websites), or services (Services). OnCall Patrol, LLC (“OnCall” or “we” or “our” or “us”) is committed to providing excellent service to you, our customer (“User”), including respecting your privacy rights and protecting your data. We understand you may have questions about whether and how our Websites or Services collect and use your information. We collect and use your personal information as described in this Policy.
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR PERSONAL INFORMATION. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OUR WEBSITES OR SERVICES.
2. CATEGORIES AND SOURCES OF INFORMATION WE COLLECTThe following table contains the categories and sources of information that we may collect from you and that we have collected from Users over the last 12 months. References to categories of data in the rest of the Policy will also map to the categories in this table.
| Category | Examples | Personal Information Collected | Source of this Personal Information |
| A. Identifiers. | A real name, postal address, email address, telephone number, vehicle information, Internet Protocol address. | YES | You |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, address, telephone number. | YES | You |
| C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | NO | Not Applicable |
| D. Commercial information. | Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES | You |
| E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO | Not Applicable |
| F. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES | Your browser |
| G. Geolocation data. | Physical location or movements. | NO | Not Applicable |
| H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO | Not Applicable |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO | Not Applicable |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO | Not Applicable |
| K. Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO | Not Applicable |
| L. Age or date of birth | NO | Not Applicable | |
| M.1 | Social security, driver’s license, state identification card, or passport number | NO | Not Applicable |
| M.2 | Account log-in, password. | YES | You |
| M.3 | Personal information that reveals consumer’s precise geolocation | NO | Not Applicable |
| M.4 | Personal information that reveals a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership | NO | Not Applicable |
| M.5 | Personal information that reveals the contents of a consumer’s mail, email, and text messages unless company is the intended recipient of the communication | NO | Not Applicable |
| M.6 | Personal information that reveals consumer’s genetic data | NO | Not Applicable |
| M.7 | Personal information collected and analyzed concerning a consumer’s health | NO | Not Applicable |
| M.8 | Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation | NO | Not Applicable |
INFORMATION COLLECTED AUTOMATICALLY
This section provides more detail about Category F found in the above table.
Our cookie policy, which details the information we collect automatically can be found at [add link]
DATA COLLECTION ON BEHALF OF OUR SUBSCRIBERS
Our customers subscribe to our software and then provide accounts to users like you. In this situation, we are the processor of the data input into the system and our customer remains the controller of the data. Another way of looking at this is that we may collect and process data on behalf of our customers. In privacy terms, you are the data subject. As the data subject, you may have certain data subject data rights. If you wish to exercise any of those rights, those requests should be directed to the entity that instructed you to create an account within the system.
3. PURPOSE FOR COLLECTING PERSONAL INFORMATIONYour personal information is collected for specified, legitimate purposes and not processed further in ways incompatible with those purposes. Collected personal data is relevant to and not excessive for the purposes for which they are collected and used. We may use your personal information for the following purposes:
• Provide you with any services or products that you request
• Answer your questions
• Manage and optimize the customer relationship by improving our Websites and Services
• To better understand your preferences by analyzing your behavior on our Websites
• To provide you with notices about your account, including, but not limited to, payment or guest pass notification, expiration notices, or renewal notices.
• Send you information as requested by you
• To communicate with you about the Services
• To personalize Website content
• To process orders or other transactions
• To comply with our legal or contractual obligations, resolve disputes and enforce our Terms of Use.
• To respond to law enforcement, court orders or other government requests under applicable law
4. PERSONAL INFORMATION SOLD OR SHARED
1. CATEGORIES OF THIRD PARTIES
• Ad tech: Category F
• Analytics: Category F
2. USER AGE: OnCall has no actual knowledge that it sells or shares the personal information of consumers under 16 years of age.
5. CATEGORIES OF PI DISCLOSED TO THIRD-PARTIES FOR BUSINESS PURPOSES
1. Service providers
2. Our Affiliates
3. Other parties per your direction, such as:
1. Social media services
2. Third-party business partners that you have a relationship with
3. Other parties authorized by you
6. SERVICE PROVIDERSWe may contract with third-party service providers as data subprocessors to collect or process your personal information under our instruction. Service providers can perform many processing activities including but not limited to:
• helping us operate our business and the Services or administer activities on our behalf, such as sending out newsletters or surveys;
• audits;
• security providers;
• hosting, technology, and communications providers;
• Analytics providers;
• Market research providers;
• or
• protecting payment transactions against fraud or identity theft.
7. STATEMENT OF SENSITIVE PERSONAL INFORMATION DISCLOSURES(m) The purposes identified in Civil Code section 1798.121, subdivision (a), for which a business may use or disclose sensitive personal information without being required to offer consumers a right to limit are as follows. A business that only uses or discloses sensitive personal information for these purposes, provided that the use or disclosure is reasonably necessary and proportionate for those purposes, is not required to post a Notice of Right to Limit or provide a method for submitting a request to limit.
(1) To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services. For example, a consumer’s precise geolocation may be used by a mobile application that is providing the consumer with directions on how to get to a specific location. A consumer’s precise geolocation may not, however, be used by a gaming application where the average consumer would not expect the application to need this piece of sensitive personal information.
(2) To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information. For example, a business may disclose a consumer’s log-in information to a data security company that it has hired to investigate and remediate a data breach that involved that consumer’s account.
(3) To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions. For example, a business may use information about a consumer’s ethnicity and/or the contents of email and text messages to investigate claims of racial discrimination or hate speech.
(4) To ensure the physical safety of natural persons. For example, a business may disclose a consumer’s geolocation information to law enforcement to investigate an alleged kidnapping.
(5) For short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer’s current interaction with the business, provided that the personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business. For example, a business that sells religious books can use information about its customers’ interest in its religious content to serve contextual advertising for other kinds of religious merchandise within its store or on its website, so long as the business does not use sensitive personal information to create a profile about an individual consumer or disclose personal information that reveals consumers’ religious beliefs to third parties.
(6) To perform services on behalf of the business. For example, a business may use information for maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
(7) To verify or maintain the quality or safety of a product, service, or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the business. For example, a car rental business may use a consumer’s driver’s license for the purpose of testing that its internal text recognition software accurately captures license information used in car rental transactions.
(8) To collect or process sensitive personal information where the collection or processing is not for the purpose of inferring characteristics about a consumer. For example, a business that includes a search box on their website by which consumers can search for articles related to their health condition may use the information provided by the consumer for the purpose of providing the search feature without inferring characteristics about the consumer.]
8. USE OF PRIVACY ENHANCING TECHNOLOGY: DATA MINIMIZATIONFor some of our Services, we minimize the use of your personal information through the de-identification of your personal information before the information is transferred to us to fulfill and order. In the event that de-identified information is transferred to us to fulfill a request or order, we will not attempt to re-identify that information. De-identified information is defined as information that cannot reasonably be used to infer information about, or otherwise be linked to, a particular consumer provided that the business that possesses the information:
(1) Takes reasonable measures to ensure that the information cannot be associated with a consumer or household.
(2) Publicly commits to maintain and use the information in deidentified form and not to attempt to reidentify the information, except that the business may attempt to reidentify the information solely for the purpose of determining whether its deidentification processes satisfy the requirements of this subdivision.
(3) Contractually obligates any recipients of the information to comply with all provisions of this subdivision.
9. DATA SUBJECT RIGHTS
1. Right to Know What Personal Information is Being Collected (Right to Access): You have the right to request the following information:
1. Categories of personal information collected about you.
2. Categories of sources from which the personal information is collected.
3. The business or commercial purpose for collecting, selling, or sharing your personal information.
4. Categories of third parties to whom OnCall discloses your personal information
5. The specific pieces of personal information we have collected about you.
2. Right to Delete Personal Information: You have the right to request that OnCall delete any personal information about you that OnCall has collected from you.
3. Right to Correct Inaccurate Personal Information: You have the right to request that OnCall correct your inaccurate personal information if we maintain inaccurate personal information about you.
4. Right to Know What Personal Information is Sold or Shared and to Whom: You have the right, if OnCall sells, shares your information, to request that OnCall disclose to you the following:
1. The categories of personal information that OnCall collected from you.
2. The categories of personal information that OnCall sold or shared about you and the categories of personal information for each category of third parties to whom the personal information was sold or shared.
3. The categories of personal information that OnCall disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose.
5. Right to Opt Out of Sale or Sharing of Personal Information: You have the right to direct OnCall, if we sell or share your personal information to third parties not to sell or share your personal information.
6. Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct OnCall to limit the use of your sensitive personal information to the use which is necessary to perform the Services.
7. Right of No Retaliation Following Opt Out or Exercise of Other Rights: OnCall may not discriminate against you if you exercise any of your rights as described above.
8. Right to Data Portability: You have a right to obtain the personal information in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the information to another entity without hindrance. You may exercise this right no more than two times per calendar year.
10. METHODS FOR EXERCISING DATA SUBJECT RIGHTSYou can submit a request to exercise on or more of your data subject rights stated above using the following methods:
• Via email to: [email protected]After we receive your request, we will determine if the request is a verifiable customer request before acting on the request. You must provide enough information for us to be able to verify that it is the proper person making the request. We have 45 days in which to take action on your request. If we run into issues in honoring your request, we will notify you within those 45 days. The original 45-day period may be extended by 45 days if reasonably necessary. We will inform you, without delay, of the reasons, if we decide not to take action on your request. We will also inform you if you have rights to appeal our decision.
If you use an authorized agent to submit a request and the authorized agent does not provide a proper power of attorney, we may require you to either (1) verify your identity directly with us, or (2) directly confirm with us that you provided the authorized agent permission to submit the request.
11. OPT-OUT PREFERENCE SIGNALIf your browser supports an opt-out preference signal, you may opt out of the sharing or sale of your personal information by properly configuring the opt-out preference signal. If you subsequently delete cookies, change your browser settings, or use a different browser, you will need to turn the opt-out signal on again.
12. REQUEST TO OPT-IN AFTER OPTING OUTSome transactions or Services may require OnCall to sell or share your data. For example, if you have opted out of us selling or sharing your information and now want to opt-in to the selling or sharing of your information in order to complete a transaction or use a Service. If you attempt to complete such a transaction or use such a Service, and you are opted out we will inform you that the transaction or Service requires the sale or sharing of your personal information and provide instructions on how you can provide consent to opt-in to the sale or sharing of your personal information.
13. DATA SECURITYWe apply commercially reasonable and appropriate administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your personal information. Such safeguards protect against unauthorized access, alteration, disclosure, unlawful processing and accidental loss, destruction, or damage of your personal information. Although these safeguards reduce the risk of adverse effects to the confidentiality, integrity, and availability of your personal information, they cannot ensure or guarantee against the possibility of a security incident.
14. DATA RETENTIONYour personal information is retained for as long as reasonably necessary and proportionate to achieve:
1. The purpose(s) for which your personal information was collected and processed.
2. Another disclosed purpose that is compatible with the context in which your personal information was collected.
15. CHILDREN’S PRIVACY AND AGE-RELATED INFORMATION COLLECTION POLICIESWe do not knowingly collect or allow the collection of personal information with our Websites or Services from Users under the age of 16. If we have actual knowledge that we have collected personal information from someone under the age of 16 we will delete that personal information. If you believe that we have collected information from a child under the age of 16, please contact us at [email protected].
16. CALIFORNIA SHINE THE LIGHT LAW AND DO NOT TRACKIf you are a California resident and have an established business relationship with us, you may request that we not disclose your personal information to third parties for the third parties’ own direct marketing purpose (as defined in California Civil Code section 1798.83).
Note that we do not currently respond to web browser “do not track” signals. Although a protocol for the “do not track” signal was adopted, the standard for how to respond to the signal was not adopted.
17. LINKS TO NON-ONCALL WEBSITESOur Websites and Services may contain links to third-party websites, services, or resources that are not covered under this Policy or our terms of use. Upon visiting or using those third-party websites, services, or resources, we recommend that you review their privacy policy, terms and conditions, and terms of use before providing your personal information.
18. TRANSFER OF CORPORATE ASSETSIf OnCall is acquired by or merged with a third-party entity, OnCall reserves the right to transfer or assign the personal information you provided to us as part of such merger, acquisition, sale, or other change of control to the new entity. In the event of bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditor’s rights generally, we may not be able to control how your personal information is processed. If such a situation arises, OnCall would request that all applicable privacy laws and protection standards at least as stringent as OnCall’s be applied to your personal information originally in our possession. In the event of a transfer of corporate assets, the information regarding the transfer will be posted on our Websites.
19. CHANGES TO THIS PRIVACY STATEMENTWe reserve the right to update this Policy to accurately disclose changes as necessitated by applicable laws and other events. If those changes are material in nature, we will notify you by a notice placed on our public facing Websites, a notification within our Services, and/or by electronic mail.
20. CONTACT US