Frequently Asked Questions
How much does it cost?
We don’t know! Well, actually, we don’t know how to answer at this point, because you’re not logged in as verified resident of a particular community. Pricing varies from community to community, depending on what your community’s board of directors or property manager have decided on. It might even be included without additional cost to you in your lease. Once you sign-in with your login credentials, we’ll be able to tell you more.
Does the OnCall system retain my credit card information?
Absolutely not. We pride ourselves in system security, which is why we have partnered with one of the largest credit card processing providers in the world to ensure all information is encrypted, safe and secured.
Do I pay before my application is approved?
No! Payment options aren’t available until you login into our system for the first time after receiving login credentials (which are only issued after your application has been approved by your property manager or association).
Once my application has been submitted, is it safe to park at the property?
Absolutely. But keep in mind that your application has an expiration date. If it is not approved within 10 days by the community, your application will be automatically declined, in which case your vehicle is subject to being removed from the property.
Does being an Active Military Member provide any extra benefits?
If you mark “Yes”, you must provide a copy of your active military ID to the application approved. This information is stored to prevent any complications in the event that your vehicle has been removed from the property during a deployment.
Do I need to provide any documents to my property manager or association?
Each property has a different set of requirements, but most require a copy of your proof of insurance, vehicle registration, driver’s license and current lease (if you’re a renter). You can upload most of these documents through our website and mobile app, which might help speed up the registration approval process.
How do I find my Keyword?
Each community has a unique keyword. Please contact your property manager or OnCall support staff in order to obtain your community’s keyword.
Do you have mobile apps?
Yes! OnCall has developed an application to streamline the guest vehicle registration process and to let you review and make changes to your account. You may download the free OnCall Parking application for your Android or Apple devices by visiting the Google Play or iTunes App stores via your mobile device.
What about my guests?
If you’ve got a guest visiting (for example, a friend or family member, or really, anyone coming to the property long enough to need to park their vehicle), we’ve made it as simple as possible for you to register their vehicle in our system so that they can enjoy the same hassle-free parking benefits you do. We’ll explain more about how to do that after you’ve signed up with OnCall.
Do I have to pay for each guest that visits the property?
No. Once a resident purchases a parking permit, guest registration is completely free. You can register guest vehicles with our Android or Apple mobile applications, or by utilizing our online system.
Can I register a guest vehicle before my application has been approved?
No. Unverified residents are not permitted to register guest vehicles until their applications are approved and their parking permit(s) have been purchased.
How do parking E-Permits & physical parking permits work?
So that we can easily identify your vehicle as a resident vehicle on our daily patrols, every validated resident needs a parking e-permit from OnCall. Once you have an e-permit, your registered vehicle is authorized immediately for parking and you will receive a physical parking permit to place in the right rear window of your vehicle.
Remember, your vehicle is authorized immediately once you’ve acquired an e-permit, so there is no need for any concern about incurring a tow just because your physical parking permit hasn’t arrived yet.
How secure do you guys keep my information?
All data is encrypted and secured. Credit card processing is done through North American Bancard and Authorize.Net, credit card information does not touch our servers.